Fish Shipping process

Shipping cost from Thailand to trans shipper in USA / EU / ASIA include with Betta fish price from trans shipper place in your country. (All fish need to pass trans shipper only because trans shipper they already have live animal import license for service customers any country.) Not include handling fee and local shipping from trans shipper place to customers address. Buyer must be pay to trans shipper for receive the betta fish in your country. (Picture for explanation is below)

DOA Policy & Guarantee

If dead on arrive (DOA), Should the unlikely event occur that your new fish DOA. You must take the clear picture of fish in the shipping bag and Email the picture back to us within 24 hours.

We will replacement the new fish siblings and similar, Buyer pay shipping cost for new fish replacement or refound money fish cost We are not responsible for fish that arrive with chewed or damage tail fish, that will be not eat or breed of you, attack their partner or tank mates, or generally fail to thrive after they arrive.

How to buy betta fish

Trans shipper list

CountryTrans shipperEmailTelephone numberWhatsap
USA : Dallas TexasJoel Fernandezjolemaclama@gmail.com972-551-9313Click
USA : Fresno CATucky HamaTuckysbettas@hotmail.com626-800-7044Click
USA : New Jersey, NYEdy tamtamatranshipper.service@gmail.com215-715-5326Click
USA : Fresno CAJulie Tranflowerhonsfrombeyond@yahoo.com916-895-5333
USA : Denver COLinda (303)404-9152
USA : Miami FLIvan AndresTropicalfish305@gmail.com786 209 9355Click
USA : Minnesota MNKoo-Yangbettaword09@hotmail.com651-442-24570
CANADAHung Phamtopquiltyfish@yahoo.ca416-881-0454Click
CANADAApril Rosswestcoasttranship@gmail.com604-838-2616Click
DOMINICA republicRamon PeraltaPeraltaflete@gmail.com849-207-2031
GERMANY / EuropeJan Saß
Italy / Europe
UNITED KINGDOMPimmy 7861587880Click
UNITED KINGDOMLisa 7455896845
MexicoLule 5514434713Click
MexicoAlberto MoralesAbl_mova@hotmail.com044-553-133-9857
INDIAJohn Importer+91 99629 77666Click
JAPAN, OsakaHiroki Ishizuinfo@bettashop.net06-6772-8400
CHINAJacky 15901180969Click
HONG KONGStanley 51051838Click
HONG KONGMr.SK Leung+852-628-07266
MacauStanley 51051838Click
MALAYSIAMr. Patrick Yeoh+601-252-36777Click
MALAYSIAZhao Vincent+6016-440-5898Click
PhilippinesGerald Prodonpinoyaquaticstrading@gmail.com091 7854 4871 / 092 2839 0152Click
UAE , DubaiGreen Desert aquarium+971-564-463-340Click
VIETNAMMr. Phat Tran+849-027-15078
VIETNAMAvailable Shipping 840011337
BRAZILCelio 81 9801 1438
MYANMARAvailable Shipping 840011337
CAMBODIAAvailable Shipping 840011337
LAOSAvailable Shipping 840011337
RUSSIAAvailable Shipping 840011337

Conditions for Returning the Product

Can not returning the product for Betta fish.

Can returning the produc for fish pellet.

  1. The product must be broken. (Product have not been worn, washed or modified)
  2. The product is faulty. (Product delivered does not match your order)
  3. The returned products must be in its original packaging and conditions.
  4. In the case where the customer refused or was not able to pick up the package from the appointed location, the company reserves the right to cancel the delivery and refund the customer in full.
  5. In the case that delivery is not possible due to unforeseeable and uncontrollable event, the company will arrange a refund for the customer if the event exceed than ………days.

The following items are NON-Exchangeable and NON-Returnable

  1. Clearance Items
  2. Gift Cards and Vouchers
  3. Gift Item

Refund Policy

  1.  In the case where a purchase was made via credit/debit card. If Dead on arrive and customers send clear picture, we then proceed the refund to issued bank owner within 1-3 working days. After that, the refund will be completed depending on bank conditions within 30-45 days.
  2. In the case where a purchase was paid by cash, the company will arrange the refund via bank transfer to the account with the customer’s name within 7-14 days. If the customer wishes for the refund to be made to an account with a different name, a copy of the account owner and the customer’s national ID card will be required alongside a signature indicating the customer’s willingness for the money to be transferred to that account


Customer can make the cancellation any time before the product enters the process of delivery, just contact e-mail or call +66 8400 11337 & +66 8780 47068 in 24 hours.

Steps to Return the Product

contact e-mail or call +66 8400 11337 & +66 8780 47068 in 24 hours

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