Shipping process

Shipping cost from Thailand to trans shipper in USA / EU / ASIA include with Betta fish  price already.

Not include additional fees buyer must be pay to trans shipper for receive the betta fish in your country.  (Picture is below)

DOA Policy

If dead on arrive (DOA), Should the unlikely event occur that your new fish DOA. You must take the clear picture of fish in the shipping bag and Email the picture back to us within 24 hours.

We will replacement the new fish siblings and similar, Buyer pay shipping cost for new fish replacement or refound money fish cost

We are not responsible for fish that arrive with chewed or damage tail fish, that will be not eat or breed of you, attack their partner or tank mates, or generally fail to thrive after they arrive.

Conditions for Returning the Product

Can not returning the product for Betta fish.

Can returning the produc for fish pellet.

Conditions for Returning the Product

  1. The product must be broken. (Product have not been worn, washed or modified)
  2. The product is faulty. (Product delivered does not match your order)
  3. The returned products must be in its original packaging and conditions.
  4. In the case where the customer refused or was not able to pick up the package from the appointed location, the company reserves the right to cancel the delivery and refund the customer in full.
  5. In the case that delivery is not possible due to unforeseeable and uncontrollable event, the company will arrange a refund for the customer if the event exceed than ………days.

The following items are NON-Exchangeable and NON-Returnable
1. Clearance Items
2. Gift Cards and Vouchers
3. Gift Item

Refund Policy
1. In the case where a purchase was made via credit/debit card. If Dead on arrive and customers send clear picture, we then proceed the refund to issued bank owner within 1-3 working days. After that, the refund will be completed depending on bank conditions within 30-45 days.
2. In the case where a purchase was paid by cash, the company will arrange the refund via bank transfer to the account with the customer’s name within 7-14 days. If the customer wishes for the refund to be made to an account with a different name, a copy of the account owner and the customer’s national ID card will be required alongside a signature indicating the customer’s willingness for the money to be transferred to that account.

Customer can make the cancellation any time before the product enters the process of delivery, just contact e-mail or
call +66 8400 11337 & +66 8780 47068 in 24 hours.

Steps to Return the Product

contact e-mail or
call +66 8400 11337 & +66 8780 47068 in 24 hours