Shipping process

Shipping cost from Thailand to trans shipper in USA / EU / ASIA include with Betta fish price from trans shipper place in your country. (All fish need to pass trans shipper only because trans shipper they already have live animal import license for service customers any country.)

Not include handling fee and local shipping from trans shipper place to customers address. Buyer must be pay to trans shipper for receive the betta fish in your country.  (Picture for explanation is below)

DOA Policy

If dead on arrive (DOA), Should the unlikely event occur that your new fish DOA. You must take the clear picture of fish in the shipping bag and Email the picture back to us within 24 hours.

We will replacement the new fish siblings and similar, Buyer pay shipping cost for new fish replacement or refound money fish cost

We are not responsible for fish that arrive with chewed or damage tail fish, that will be not eat or breed of you, attack their partner or tank mates, or generally fail to thrive after they arrive.

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Trans shipper list

Country   Trans shipper Email Telephone number
USA : Dallas Texas Joel Fernandez [email protected] 972-551-9313
USA : Fresno CA Tucky Hama [email protected] 818-454-6012
USA : New Jersey, PA , NY Edy tamtama [email protected] 2157155326
USA : Fresno CA Julie Tran [email protected] 916-895-5333
USA : Denver CO Linda Olson [email protected] (720)-990-1216 (303)404-9152
USA : Miami FL Ivan Andres [email protected] 786 209 9355
USA : Minnesota MN Koo-Yang [email protected] 651-442-24570
USA : California Uncle Sam Ustropicalfish.com 301-993-1229
DOMINICA republic Ramon Peralta [email protected] 849-207-2031
GERMANY / Europe JS Betta [email protected] +4915754898032
UNITED KINGDOM Pimmy Williams [email protected] +44 7861587880
UNITED KINGDOM Lisa Bradshaw [email protected] +447-455-896-845
UNITED KINGDOM Perry Cichlid Man
CANADA Hung Pham [email protected] 416-881-0454
CANADA April Ross
MEXICO Lule Horn [email protected] +52 5514434713
MEXICO Alberto Morales [email protected] 044-553-133-9857
AUSTRALIA Linda Steven
AUSTRALIA Jodi Lea [email protected] +61-41970-9410
INDONESIA Ronald [email protected]
INDONESIA Hermanus Haryanto
ITALY Valentina Direnzo
JAPAN, Osaka Hiroki Ishizu [email protected] 06-6772-8400
CHINA Jacky Lu [email protected] +662-999-7966
TAIWAN Jacky Lu [email protected] +662-999-7966
HONG KONG Stanley Chow [email protected] +852 51051838
HONG KONG Mr.SK Leung +852-628-07266
Macau Stanley Chow [email protected] +852 51051838
SINGAPORE Betta Leong [email protected] +658-230-6774
SINGAPORE Blue Crystal aquarium / BCA
MALAYSIA Mr. Patrick Yeoh +601-252-36777
MALAYSIA BW Dumbo [email protected] +6017-408-6667
Philippines Betta fish shipping to philippines Gerald Prodon [email protected] 091 7854 4871   092 2839 0152
UAE , Dubai Green Desert aquarium +971-564-463-340
UAE , Dubai Michael Villamanto Baluran
VIETNAM Mr. Phat Tran +849-027-15078
VIETNAM Thanh Tuan Tran
VIETNAM Shipping direct to customers address
BRAZIL Celio Rocha [email protected] +55 81 9801 1438
KOREA Lee Yeonkyo
MYANMAR Shipping direct to customers address
CAMBODIA Shipping direct to customers address
LAOS Shipping direct to customers address
RUSSIA Our partner client [email protected] +66 878047068

Conditions for Returning the Product

Can not returning the product for Betta fish.

Can returning the produc for fish pellet.

Conditions for Returning the Product

  1. The product must be broken. (Product have not been worn, washed or modified)
  2. The product is faulty. (Product delivered does not match your order)
  3. The returned products must be in its original packaging and conditions.
  4. In the case where the customer refused or was not able to pick up the package from the appointed location, the company reserves the right to cancel the delivery and refund the customer in full.
  5. In the case that delivery is not possible due to unforeseeable and uncontrollable event, the company will arrange a refund for the customer if the event exceed than ………days.

The following items are NON-Exchangeable and NON-Returnable
1. Clearance Items
2. Gift Cards and Vouchers
3. Gift Item

Refund Policy
1. In the case where a purchase was made via credit/debit card. If Dead on arrive and customers send clear picture, we then proceed the refund to issued bank owner within 1-3 working days. After that, the refund will be completed depending on bank conditions within 30-45 days.
2. In the case where a purchase was paid by cash, the company will arrange the refund via bank transfer to the account with the customer’s name within 7-14 days. If the customer wishes for the refund to be made to an account with a different name, a copy of the account owner and the customer’s national ID card will be required alongside a signature indicating the customer’s willingness for the money to be transferred to that account.

Cancellation
Customer can make the cancellation any time before the product enters the process of delivery, just contact e-mail [email protected] or
call +66 8400 11337 & +66 8780 47068 in 24 hours.

Steps to Return the Product

contact e-mail [email protected] or
call +66 8400 11337 & +66 8780 47068 in 24 hours