Shipping process
Shipping cost from Thailand to trans shipper in USA / EU / ASIA include with Betta fish price from trans shipper place in your country. (All fish need to pass trans shipper only because trans shipper they already have live animal import license for service customers any country.) Not include handling fee and local shipping from trans shipper place to customers address. Buyer must be pay to trans shipper for receive the betta fish in your country. (Picture for explanation is below)
DOA Policy & Guarantee
If dead on arrive (DOA), Should the unlikely event occur that your new fish DOA. You must take the clear picture of fish in the shipping bag and Email the picture back to us within 24 hours.
We will replacement the new fish siblings and similar, Buyer pay shipping cost for new fish replacement or refound money fish cost We are not responsible for fish that arrive with chewed or damage tail fish, that will be not eat or breed of you, attack their partner or tank mates, or generally fail to thrive after they arrive.
Trans shipper list
| Country | Trans shipper | Telephone number | |
| USA : Dallas Texas | Joel Fernandez | jolemaclama@gmail.com | 972-551-9313 |
| USA : Fresno CA | Tucky Hama | Tuckysbettas@hotmail.com | 626-800-7044 |
| USA : New Jersey, NY | Edy tamtama | transhipper.service@gmail.com | 215-715-5326 |
| USA : Fresno CA | Julie Tran | flowerhonsfrombeyond@yahoo.com | 916-895-5333 |
| USA : Denver CO | Linda Olson | Linda_9555@msn.com | (720)-990-1216 (303)404-9152 |
| USA : Miami FL | Ivan Andres | Tropicalfish305@gmail.com | 786 209 9355 |
| USA : Minnesota MN | Koo-Yang | bettaword09@hotmail.com | 651-442-24570 |
| CANADA | Hung Pham | topquiltyfish@yahoo.ca | 416-881-0454 |
| CANADA | April Ross | westcoasttranship@gmail.com | 604-838-2616 |
| DOMINICA republic | Ramon Peralta | Peraltaflete@gmail.com | 849-207-2031 |
| GERMANY / Europe | JS Betta | Jasmin-geier@hotmail.de | +4915754898032 |
| GERMANY / Europe | Jan Saßmann | Janskampffische@aol.com | +491708958381 |
| Italy | Matteo Massucci | topbettaitalia@gmail.com | +39 350 097 0664 |
| UNITED KINGDOM | Pimmy Williams | mrspimobai@gmail.com | +44 7861587880 |
| UNITED KINGDOM | Lisa Bradshaw | Lisabradshaw2512@gmail.com | +44 7455896845 |
| MEXICO | Lule Horn | luislule@yahoo.com | +52 5514434713 |
| MEXICO | Alberto Morales | Abl_mova@hotmail.com | 044-553-133-9857 |
| AUSTRALIA | Jodi Lea | fishchick@gmail.com | +61-41970-9410 |
| INDONESIA | Ronald | wallet_fc@yahoo.com | +62-877-6060-1977 |
| INDIA | John Importer | +91 99629 77666 | |
| JAPAN, Osaka | Hiroki Ishizu | info@bettashop.net | 06-6772-8400 |
| CHINA | Jacky Lu | artist_toon@hotmail.com | +86 15901180969 |
| TAIWAN | Jacky Lu | artist_toon@hotmail.com | +662-999-7966 |
| HONG KONG | Stanley Chow | chowstanley@ymail.com | +852 51051838 |
| HONG KONG | Mr.SK Leung | +852-628-07266 | |
| Macau | Stanley Chow | chowstanley@ymail.com | +852 51051838 |
| Brunei | Haadi zohaini | phz.co@hotmail.com | +6738638389 |
| SINGAPORE | Betta Leong | bettaleong88@gmail.com | +658-230-6774 |
| MALAYSIA | Mr. Patrick Yeoh | +601-252-36777 | |
| MALAYSIA | BW Dumbo | no-smart@hotmail.com | +6017-408-6667 |
| MALAYSIA | Zhao Vincent | +6016-440-5898 | |
| Philippines | Gerald Prodon | pinoyaquaticstrading@gmail.com | 091 7854 4871 / 092 2839 0152 |
| UAE , Dubai | Green Desert aquarium | +971-564-463-340 | |
| VIETNAM | Mr. Phat Tran | +849-027-15078 | |
| VIETNAM | Available Shipping direct | aqua@nicebettathailand.com | +66 840011337 |
| BRAZIL | Celio Rocha | Celiosedyck@hotmail.com | +55 81 9801 1438 |
| MYANMAR | Available Shipping direct | aqua@nicebettathailand.com | +66 840011337 |
| CAMBODIA | Available Shipping direct | aqua@nicebettathailand.com | +66 840011337 |
| LAOS | Available Shipping direct | aqua@nicebettathailand.com | +66 840011337 |
| RUSSIA | Available Shipping Airport | aqua@nicebettathailand.com | +66 840011337 |
Conditions for Returning the Product
Can not returning the product for Betta fish.
Can returning the produc for fish pellet.
- The product must be broken. (Product have not been worn, washed or modified)
- The product is faulty. (Product delivered does not match your order)
- The returned products must be in its original packaging and conditions.
- In the case where the customer refused or was not able to pick up the package from the appointed location, the company reserves the right to cancel the delivery and refund the customer in full.
- In the case that delivery is not possible due to unforeseeable and uncontrollable event, the company will arrange a refund for the customer if the event exceed than ………days.
The following items are NON-Exchangeable and NON-Returnable
- Clearance Items
- Gift Cards and Vouchers
- Gift Item
Refund Policy
- In the case where a purchase was made via credit/debit card. If Dead on arrive and customers send clear picture, we then proceed the refund to issued bank owner within 1-3 working days. After that, the refund will be completed depending on bank conditions within 30-45 days.
- In the case where a purchase was paid by cash, the company will arrange the refund via bank transfer to the account with the customer’s name within 7-14 days. If the customer wishes for the refund to be made to an account with a different name, a copy of the account owner and the customer’s national ID card will be required alongside a signature indicating the customer’s willingness for the money to be transferred to that account
Cancellation
Customer can make the cancellation any time before the product enters the process of delivery, just contact e-mail aqua@nicebettathailand.com or call +66 8400 11337 & +66 8780 47068 in 24 hours.
Steps to Return the Product
contact e-mail aqua@nicebettathailand.com or call +66 8400 11337 & +66 8780 47068 in 24 hours