Shipping

Shipping process

Shipping cost from Thailand to trans shipper in USA / EU / ASIA include with Betta fish price from trans shipper place in your country. (All fish need to pass trans shipper only because trans shipper they already have live animal import license for service customers any country.) Not include handling fee and local shipping from trans shipper place to customers address. Buyer must be pay to trans shipper for receive the betta fish in your country. (Picture for explanation is below)

DOA Policy & Guarantee

If dead on arrive (DOA), Should the unlikely event occur that your new fish DOA. You must take the clear picture of fish in the shipping bag and Email the picture back to us within 24 hours.

We will replacement the new fish siblings and similar, Buyer pay shipping cost for new fish replacement or refound money fish cost We are not responsible for fish that arrive with chewed or damage tail fish, that will be not eat or breed of you, attack their partner or tank mates, or generally fail to thrive after they arrive.

How to buy betta fish

Trans shipper list

CountryTrans shipperEmailTelephone number
USA : Dallas Texas Joel Fernandezjolemaclama@gmail.com972-551-9313
USA : Fresno CATucky HamaTuckysbettas@hotmail.com626-800-7044
USA : New Jersey, NYEdy tamtamatranshipper.service@gmail.com215-715-5326
USA : Fresno CAJulie Tranflowerhonsfrombeyond@yahoo.com916-895-5333
USA : Denver COLinda OlsonLinda_9555@msn.com(720)-990-1216 (303)404-9152
USA : Miami FLIvan AndresTropicalfish305@gmail.com786 209 9355
USA : Minnesota MNKoo-Yangbettaword09@hotmail.com651-442-24570
CANADAHung Phamtopquiltyfish@yahoo.ca416-881-0454
CANADAApril Rosswestcoasttranship@gmail.com604-838-2616
DOMINICA republicRamon PeraltaPeraltaflete@gmail.com849-207-2031
GERMANY / EuropeJS BettaJasmin-geier@hotmail.de+4915754898032
GERMANY / EuropeJan SaßmannJanskampffische@aol.com+491708958381
ItalyMatteo Massuccitopbettaitalia@gmail.com+39 350 097 0664
UNITED KINGDOMPimmy Williamsmrspimobai@gmail.com+44 7861587880
UNITED KINGDOMLisa BradshawLisabradshaw2512@gmail.com+44 7455896845
MEXICOLule Hornluislule@yahoo.com+52 5514434713
MEXICOAlberto MoralesAbl_mova@hotmail.com044-553-133-9857
AUSTRALIAJodi Leafishchick@gmail.com+61-41970-9410
INDONESIARonaldwallet_fc@yahoo.com+62-877-6060-1977
INDIAJohn Importer+91 99629 77666
JAPAN, OsakaHiroki Ishizuinfo@bettashop.net06-6772-8400
CHINAJacky Luartist_toon@hotmail.com+86 15901180969
TAIWANJacky Luartist_toon@hotmail.com+662-999-7966
HONG KONGStanley Chowchowstanley@ymail.com+852 51051838
HONG KONGMr.SK Leung+852-628-07266
MacauStanley Chowchowstanley@ymail.com+852 51051838
BruneiHaadi zohainiphz.co@hotmail.com+6738638389
SINGAPOREBetta Leongbettaleong88@gmail.com+658-230-6774
MALAYSIAMr. Patrick Yeoh+601-252-36777
MALAYSIABW Dumbono-smart@hotmail.com+6017-408-6667
MALAYSIAZhao Vincent+6016-440-5898
PhilippinesGerald Prodonpinoyaquaticstrading@gmail.com091 7854 4871 / 092 2839 0152
UAE , DubaiGreen Desert aquarium+971-564-463-340
VIETNAMMr. Phat Tran+849-027-15078
VIETNAMAvailable Shipping directaqua@nicebettathailand.com+66 840011337
BRAZILCelio RochaCeliosedyck@hotmail.com+55 81 9801 1438
MYANMARAvailable Shipping directaqua@nicebettathailand.com+66 840011337
CAMBODIAAvailable Shipping directaqua@nicebettathailand.com+66 840011337
LAOSAvailable Shipping directaqua@nicebettathailand.com+66 840011337
RUSSIAAvailable Shipping Airportaqua@nicebettathailand.com+66 840011337

Conditions for Returning the Product

Can not returning the product for Betta fish.

Can returning the produc for fish pellet.

  1. The product must be broken. (Product have not been worn, washed or modified)
  2. The product is faulty. (Product delivered does not match your order)
  3. The returned products must be in its original packaging and conditions.
  4. In the case where the customer refused or was not able to pick up the package from the appointed location, the company reserves the right to cancel the delivery and refund the customer in full.
  5. In the case that delivery is not possible due to unforeseeable and uncontrollable event, the company will arrange a refund for the customer if the event exceed than ………days.

The following items are NON-Exchangeable and NON-Returnable

  1. Clearance Items
  2. Gift Cards and Vouchers
  3. Gift Item

Refund Policy

  1.  In the case where a purchase was made via credit/debit card. If Dead on arrive and customers send clear picture, we then proceed the refund to issued bank owner within 1-3 working days. After that, the refund will be completed depending on bank conditions within 30-45 days.
  2. In the case where a purchase was paid by cash, the company will arrange the refund via bank transfer to the account with the customer’s name within 7-14 days. If the customer wishes for the refund to be made to an account with a different name, a copy of the account owner and the customer’s national ID card will be required alongside a signature indicating the customer’s willingness for the money to be transferred to that account

Cancellation

Customer can make the cancellation any time before the product enters the process of delivery, just contact e-mail aqua@nicebettathailand.com or call +66 8400 11337 & +66 8780 47068 in 24 hours.

Steps to Return the Product

contact e-mail aqua@nicebettathailand.com or call +66 8400 11337 & +66 8780 47068 in 24 hours

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