Shipping

_{^{Fish Shipping process}}

Betta fish Shipping oversea WORLDWIDE. Safe for fish and take care your fish via trans shipper ready to service you.

Shipping cost from Thailand to trans shipper in USA / EU / ASIA include with Betta fish price from trans shipper place in your country. (All fish need to pass trans shipper only because trans shipper they already have live animal import license for service customers any country.) Not include handling fee and local shipping from trans shipper place to customers address. Buyer must be pay to trans shipper for receive the betta fish in your country. (Picture for explanation is below)

_{^{DOA Policy & Guarantee}}

If dead on arrive (DOA), Should the unlikely event occur that your new fish DOA. You must take the clear picture of fish in the shipping bag and Email the picture back to us within 24 hours.

We will replacement the new fish siblings and similar, Buyer pay shipping cost for new fish replacement or refound money fish cost We are not responsible for fish that arrive with chewed or damage tail fish, that will be not eat or breed of you, attack their partner or tank mates, or generally fail to thrive after they arrive.

_{^{Trans shipper list}}

Country	Trans shipper	Email	Telephone number	Whatsap
USA : Dallas Texas	Joel Fernandez	jolemaclama@gmail.com	972-551-9313	Click
USA : Fresno CA	Tucky Hama	Tuckysbettas@hotmail.com	626-800-7044	Click
USA : New Jersey, NY	Edy tamtama	transhipper.service@gmail.com	215-715-5326	Click
USA : Fresno CA	Julie Tran	flowerhonsfrombeyond@yahoo.com	916-895-5333
USA : Denver CO	Linda Olson	Linda_9555@msn.com	(720)-990-1216 (303)404-9152
USA : Miami FL	Ivan Andres	Tropicalfish305@gmail.com	786 209 9355	Click
USA : Minnesota MN	Koo-Yang	bettaword09@hotmail.com	651-442-24570
CANADA	Hung Pham	topquiltyfish@yahoo.ca	416-881-0454	Click
CANADA	April Ross	westcoasttranship@gmail.com	604-838-2616	Click
DOMINICA republic	Ramon Peralta	Peraltaflete@gmail.com	849-207-2031
GERMANY / Europe	JS Betta	Jasmin-geier@hotmail.de	+4915754898032
GERMANY / Europe	Jan Saßmann	Janskampffische@aol.com	+491708958381	Click
Italy / Europe
UNITED KINGDOM	Pimmy Williams	mrspimobai@gmail.com	+44 7861587880	Click
UNITED KINGDOM	Lisa Bradshaw	Lisabradshaw2512@gmail.com	+44 7455896845
Mexico	Lule Horn	luislule@yahoo.com	+52 5514434713	Click
Mexico	Alberto Morales	Abl_mova@hotmail.com	044-553-133-9857
AUSTRALIA	Jodi Lea	fishchick@gmail.com	+61-41970-9410
INDONESIA	Ronald	wallet_fc@yahoo.com	+62-877-6060-1977	Click
INDIA	John Importer		+91 99629 77666	Click
JAPAN, Osaka	Hiroki Ishizu	info@bettashop.net	06-6772-8400
CHINA	Jacky Lu	artist_toon@hotmail.com	+86 15901180969	Click
TAIWAN	Jacky Lu	artist_toon@hotmail.com	+662-999-7966
HONG KONG	Stanley Chow	chowstanley@ymail.com	+852 51051838	Click
HONG KONG	Mr.SK Leung		+852-628-07266
Macau	Stanley Chow	chowstanley@ymail.com	+852 51051838	Click
Brunei	Haadi zohaini	phz.co@hotmail.com	+6738638389
SINGAPORE	Betta Leong	bettaleong88@gmail.com	+658-230-6774	Click
MALAYSIA	Mr. Patrick Yeoh		+601-252-36777	Click
MALAYSIA	BW Dumbo	no-smart@hotmail.com	+6017-408-6667
MALAYSIA	Zhao Vincent		+6016-440-5898	Click
Philippines	Gerald Prodon	pinoyaquaticstrading@gmail.com	091 7854 4871 / 092 2839 0152	Click
UAE , Dubai	Green Desert aquarium		+971-564-463-340	Click
VIETNAM	Mr. Phat Tran		+849-027-15078
VIETNAM	Available Shipping direct	aqua@nicebettathailand.com	+66 840011337
BRAZIL	Celio Rocha	Celiosedyck@hotmail.com	+55 81 9801 1438
MYANMAR	Available Shipping direct	aqua@nicebettathailand.com	+66 840011337
CAMBODIA	Available Shipping direct	aqua@nicebettathailand.com	+66 840011337
LAOS	Available Shipping direct	aqua@nicebettathailand.com	+66 840011337
RUSSIA	Available Shipping Airport	aqua@nicebettathailand.com	+66 840011337

_{^{Conditions for Returning the Product}}

Can not returning the product for Betta fish.

Can returning the produc for fish pellet.

1. The product must be broken. (Product have not been worn, washed or modified)
2. The product is faulty. (Product delivered does not match your order)
3. The returned products must be in its original packaging and conditions.
4. In the case where the customer refused or was not able to pick up the package from the appointed location, the company reserves the right to cancel the delivery and refund the customer in full.
5. In the case that delivery is not possible due to unforeseeable and uncontrollable event, the company will arrange a refund for the customer if the event exceed than ………days.

The following items are NON-Exchangeable and NON-Returnable

1. Clearance Items
2. Gift Cards and Vouchers
3. Gift Item

Refund Policy

1.  In the case where a purchase was made via credit/debit card. If Dead on arrive and customers send clear picture, we then proceed the refund to issued bank owner within 1-3 working days. After that, the refund will be completed depending on bank conditions within 30-45 days.
2. In the case where a purchase was paid by cash, the company will arrange the refund via bank transfer to the account with the customer’s name within 7-14 days. If the customer wishes for the refund to be made to an account with a different name, a copy of the account owner and the customer’s national ID card will be required alongside a signature indicating the customer’s willingness for the money to be transferred to that account

Cancellation

Customer can make the cancellation any time before the product enters the process of delivery, just contact e-mail aqua@nicebettathailand.com or call +66 8400 11337 & +66 8780 47068 in 24 hours.

Steps to Return the Product

contact e-mail aqua@nicebettathailand.com or call +66 8400 11337 & +66 8780 47068 in 24 hours